Managing Your Subscription

Manage your Kyroo subscription from Settings > Billing. Here is how to handle common billing tasks.

Upgrading

1. Go to Settings > Billing
2. Click Upgrade to Grow
3. Confirm the change
4. The upgrade takes effect immediately
5. You are billed the prorated difference for the remainder of your billing period

Downgrading

1. Go to Settings > Billing
2. Click Downgrade to Spark
3. Confirm the change
4. The downgrade takes effect at the end of your current billing period
5. You keep Grow features until then

When the downgrade takes effect, Grow-only features (Insights, Target Accounts, Slack alerts) become unavailable and your team seat limit drops to 2. Your data from those features is preserved, and you can access it again if you upgrade later.

Cancelling

1. Go to Settings > Billing
2. Click Cancel Subscription
3. Confirm the cancellation
4. Your account remains active until the end of the current billing period

After cancellation, your data is retained for 90 days. You can reactivate your account at any time during that period and pick up where you left off.

Billing portal

Kyroo uses Stripe for billing. From Settings > Billing, click Manage Billing to open the Stripe customer portal. There you can:

• View invoices and payment history
• Update your payment method
• Download receipts

Adding team members

The Spark plan includes up to 2 seats, and the Grow plan includes unlimited seats. To add a team member:

1. Go to Settings > Team
2. Click Invite Member
3. Enter their email address
4. Select their role (Admin or User)

Roles

Payment methods

Kyroo accepts all major credit and debit cards through Stripe.

Need help with billing?

Email support@getkyroo.com for any billing questions.